Bilingual Loan Processing Associate

Location: 703 Swanner Lp., Killeen, United States

Division: Support Services

Role Type: Hourly

Job Type: Full Time

About the Role

* Assist both English and Spanish speaking customers with consumer loan inquiries

* Maintain a basic working knowledge of lending products and services

* Maintain a satisfactory service level regarding call volumes and document preparation

* Interview customers regarding loan details and answer questions

* Type loan contracts

* Prepare reports

* Process loan applications

* Assist in loan closings

* Process loan transactions

* Research history on current loans

* Other duties as assigned

Physical Requirements:

* Must be able to remain in a sitting stationary position for extended periods of time

* Constantly operate a computer and other office machinery

* Ability to lift 25 pounds

EOE Minority/Female/Individuals with Disabilities/Protected Veterans


* High School Diploma or equivalent

* At least 18 years of age

* Must have strong and accurate typing and data entry skills

* Must have strong PC knowledge

* Must have good phone etiquette and customer service skills

* Fluent communication skills in both English and Spanish

* Ability to organize and prioritize

* Able to effectively work with employees at all levels

* Must be able to get along with co-workers and work effectively in a team environment

* Must successfully pass background investigation and drug screen according to company policy